RH Community Builders

About Housing Supportive Services

Our Housing Supportive Services program is dedicated to helping individuals facing chronic homelessness, homelessness, or those at risk of experiencing long-term homelessness. We provide tailored, client-centered support for individuals dealing with complex social and mental health challenges. The program is designed to foster housing stability through a strengths-based, person-centered model, respecting each individual’s lived experience, especially their history of homelessness. Service plans are collaboratively developed with tenants, focusing on their strengths, needs, and goals. By embracing a collaborative and empowering approach, we aim to promote independence, stability, and well-being for each individual.

Position Summary

The Team Lead is responsible for the supervision of staff and oversight of program services, ensuring alignment with organizational goals and objectives. This role supports the Program Manager by monitoring site compliance, maintaining program quality, supervising staff, and fostering a safe and welcoming environment for clients and staff. The Team Lead must demonstrate strong leadership, effective problem- solving, and the ability to manage conflict, stress, and crisis situations with professionalism and sound judgement.  

Essential Duties and Responsibilities

The following are core responsibilities of the Clinical Trainer, though this list is not exhaustive:

Training & Development

• Provide leadership and management to ensure that the mission and core values of the organization are consistently practiced. 
• Supervise case managers and peer support staff, offering coaching, mentorship, and coverage for positions as needed.
• Support ongoing staff development by identifying training needs and providing feedback that fosters growth and skills building. 
• Conduct and coordinate staff orientations and ensure team members are trained and program policies, procedures, and safety protocols. 

Collaboration & Performance Management

• Promote teamwork, open communication, and accountability across all staff and program operations.
• Collaborate with the Program Manager to implement and operationalize new policies and procedures. 
• Utilize independent judgment in determining courses of action during challenging or crisis situations. 
• Engage with clients directly to foster a safe, respectful, and welcoming environment. 
• Utilize crisis intervention techniques to assist with de-escalation while prioritizing staff and client safety. 
• Maintain an up to date google calendar to support team scheduling, communication, and task coordination. 

Quality Improvement and Compliance 

• Assist the Program Manager in ensuring site compliance with program goals and objectives. 
• Monitor accuracy and completeness of program data and client files. 
• Operate computers to access email, electronic calendars, and other office support software for documentation and reporting.
• Ensure grounds are monitored regularly for safety concerns, reporting and addressing issues promptly. 
• Embrace and embody the mission, vision, and guiding principles, clinical vision, and goals of the agency in daily operations. 
• Participate in quality improvement initiatives and recommend strategies for enhancing services and outcomes. 
• Perform other relative duties as assigned. 

Minimum Qualifications

• Education: Bachelor’s degree in Social Work, Psychology, Counseling, or a related field preferred. Experience in the field and supervising may be subsituted.
• Licensing/Certification: Valid California driver’s license and current auto insurance. Ability to get and maintain access to required databases including SmartCare and HMIS.
• Experience: Previous supervisory or leadership experience required, minimum of 1 year.
• Technical Skills: Proficiency in Microsoft Office Suite and EHR software.
• Communication Skills: Strong interpersonal, communication, and mediation skills.
• Coaching & Feedback: Ability to provide constructive feedback and coaching to staff members to improve practice and performance. Ability to inspire and motivate others to perform well, and accept feedback from others, delegate work assignments, set expectations, and monitor outcomes.
• Problem-Solving: Strong organizational and problem-solving skills to address challenges effectively.

Physical Demands and Work Environment

The physical demands of this position are representative of what must be met by an employee to successfully perform the essential functions:

• Regular Activities: Talking, hearing, using hands or fingers to handle objects, tools, or controls.
• Occasional Activities: Standing, walking, sitting, reaching, climbing, stooping, kneeling, crouching, or crawling.
• Lifting: Occasional lifting of up to 25 pounds.
• Vision Requirements: Ability to see close vision, distance vision, color vision, peripheral vision, and adjust focus.
• Noise Level: Moderate noise level in the work environment.

Accommodations: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.