RH Community Builders

About Housing Supportive Services

Our Housing Supportive Services program is dedicated to helping individuals facing chronic homelessness, homelessness, or those at risk of experiencing long-term homelessness. We provide tailored, client-centered support for individuals dealing with complex social and mental health challenges. The program is designed to foster housing stability through a strengths-based, person-centered model, respecting each individual’s lived experience, especially their history of homelessness. Service plans are collaboratively developed with tenants, focusing on their strengths, needs, and goals. By embracing a collaborative and empowering approach, we aim to promote independence, stability, and well-being for each individual.

Position Summary

The Compliance Manager is responsible for overseeing and managing internal audits, ensuring that all operations and practices align with Department of Behavioral Health (DBH) and County standards as outlined. This role plays a crucial part in maintaining a high standard of service delivery by providing training, guidance, and oversight related to HIPAA regulations, confidentiality protocols, and ethical service delivery. The Compliance Manager will ensure that the organization consistently adheres to regulatory requirements, promoting a culture of ethical conduct, confidentiality, and compliance across all departments and operations.

Essential Duties and Responsibilities

The following are core responsibilities of the Compliance Manager, though this list is not exhaustive:

Internal Audits & Compliance Monitoring

• Lead and conduct comprehensive internal audits to assess organizational compliance with DBH and County standards (per Exhibit C).
• Identify areas of non-compliance, recommend corrective actions, and ensure prompt resolution.
• Maintain and update audit processes and documentation to ensure alignment with current regulations and standards.

Training & Education

• Develop and deliver training; alongside Clinical Trainer, on HIPAA regulations, confidentiality requirements, and ethical service delivery standards.
• Provide ongoing education to staff at all levels regarding compliance policies, procedures, and best practices.
• Assess the effectiveness of training programs and make adjustments as needed to improve knowledge retention and compliance rates.

Oversight of Compliance Activities

• Point of contact for staff credentialing and documentation. 
• Monitor day-to-day operations to ensure adherence to HIPAA, confidentiality policies, and ethical guidelines.
• Serve as a point of contact for staff inquiries related to compliance issues, providing guidance and clarification as needed.
• Conduct regular reviews of program and service delivery practices to ensure they meet regulatory requirements and ethical standards.

Risk Management & Reporting:

• Identify compliance risks and potential vulnerabilities within the organization and develop mitigation strategies.
• Prepare and present regular compliance reports to senior management, outlining audit findings, training progress, and potential risk areas.
• Recommend improvements to reduce risk and enhance compliance processes. 

Minimum Qualifications

• Education: Bachelor’s degree in Social Work, Psychology, Counseling, Business Administration, Healthcare Administration, Legal Studies, or a related field preferred. Experience with Medi-Cal compliance may be substituted.
• Licensing/Certification: Valid California driver’s license and current auto insurance. Ability to get and maintain access to databases including SmartCare.
• Experience: Significant experience in compliance, auditing, or a regulatory oversight role, preferred in a behavioral health or healthcare setting. Experience conducting internal audits and ensuring compliance with federal, state, and local regulations (e.g., HIPPA, confidentiality laws, DBH standards). 
• Technical Skills: Proficiency in Microsoft Office Suite and EHR software.
• Communication Skills: Excellent written and verbal communication skills, with the ability to present complex information clearly to diverse audiences. Strong interpersonal skills and the ability to interact with employees at all levels of the organization. 

Physical Demands and Work Environment

The physical demands of this position are representative of what must be met by an employee to successfully perform the essential functions:

• Regular Activities: Talking, hearing, using hands or fingers to handle objects, tools, or controls.
• Occasional Activities: Standing, walking, sitting, reaching, climbing, stooping, kneeling, crouching, or crawling.
• Lifting: Occasional lifting of up to 25 pounds.
• Vision Requirements: Ability to see close vision, distance vision, color vision, peripheral vision, and adjust focus.
• Noise Level: Moderate noise level in the work environment.

Accommodations: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.