RH Community Builders

Position Summary 

The Peer Support Supervisor supervises the work of subordinate staff providing services to program participants.  Supervisory responsibilities require executing activities essential for day-to-day program operation to include selecting, directing, coordinating, disciplining, promoting, and evaluating staff; maintaining case and program consistency; and establishing quantity and quality control.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

Supervises, monitors, and coordinates the day-to-day operations and work of Peer staff. Supervisory responsibilities include interviewing, selecting, training, assigning, evaluating, promoting, and disciplining staff.

Conducts individual conferences with Peer staff and makes suggestions for improved work by assessing the strengths, weaknesses, and abilities of staff to develop effective skills.

Reviews or evaluates cases for adherence to contract and program regulations and departmental policies as part of quality assurance requirements.

Reviews correspondence, reports, recommendations and other materials on complex cases and consults with management as needed.

Attends and conducts on-site meetings, conferences, staff development sessions, and training.

To share and practice your knowledge of peer roles and practices with the Peer Specialist.

To serve as the mediator and liaison between the agency and Peer specialists.

Provide supervision to the Peer Specialist to increase morale and improve retention to achieve the agency's mission and objectives.

Provide opportunity of learning and exploring education of job related functions to empower ,motivate and increase worker satisfaction

Provide educative tasks, focused on professional development through training, modeling  and structuring learning experiences.

Provides individualized training and support

Provides venue for supporting the Peer Specialist professional development

Provide supportive supervision that are tasks focused and give feedback on work,discuss personal reactions to the work, validate and provide encouragement and promote self- care practices.

Evaluate work performance through direct observation, co - working, assessments, and reflection, all in collaboration with the peer worker 

Interviews complainants and adjusts, if appropriate, consistent with departmental policies and procedures.

Interprets and applies laws, policies, procedures, rules and regulations of The Lodge.

Prepares reports, and correspondence.

May conduct independent evaluations with Peer Specialist staff for mentoring and training purposes as needed..

May plan and coordinate special projects; conduct on-going studies of departmental operations, testing the implementation and evaluating the effectiveness of policies and procedures to recommend improvements.

May represent The Lodge at conferences and on matters relating to various services of the program.

May prepare related written reports.

Minimum Qualifications (Knowledge, Skills, and Abilities)

Certified Substance Abuse Counselor, preferred

Registered substance abuse certification

Knowledge of principles and practices of employee supervision and staff development, including interviewing, selecting, training, assigning, evaluating, promoting, and disciplining subordinate staff;

Knowledge of Laws, rules, and regulations governing mental health programs;

Knowledge of Interviewing and information gathering methods and techniques;

Knowledge of Case management methods;

Knowledge of Current socio-economic conditions, trends, and issues affecting County communities;

Knowledge of Dynamics of neglect and abuse, substance abuse, mental health issues, crisis intervention, and challenges for children, adults, the elderly, minorities, and persons with disabilities;

Knowledge of Individual, family, and group behavior dynamics;

Knowledge of Standard office applications, including computer software such as Microsoft Office and G Suite. 

Ability to supervise, interview, select, train, assign, evaluate, promote, and discipline subordinate staff; 

Understand, interpret, and apply departmental policies, procedures, and guidelines applicable to The Lodge;

Ability to demonstrate effective leadership; integrate new ideas and contemporary approaches;

Ability to provide guidance to subordinate staff in the utilization of mental health concepts and methodologies;

Utilize empathy and objectivity to resolve client issues and maintain confidentiality of client information; 

Communicate effectively, both orally and in writing, with people of various educational, socio-economic, and cultural backgrounds;

Ability to compile various records and information accurately;

Ability to demonstrate and maintain a high degree of initiative, maturity, integrity, accountability, and good judgment.

Physical Demands and Work Environment 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate. 

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.